More than ever, the medium and small enterprises (SMEs) are encouraged now to rethink what customer experience their products and services offer to their customers. Investing in diagnostic of the situation is sometimes overlooked even if the process can bring interesting evidence (and insights) for further business decisions.
Last weeks, we put out time and energy (and heads together!) with Jan Glas from Yellow Ball to create an interesting path offered to companies interested to review/innovate on their services. We will look at the new customer experiences, consider emerging directions in various industries.
As an accredited consultant for Fit4Service, we can help you to obtain the co-finding from Luxinnovation.