Ready to understand

your customers?

Art Square Lab is the first service design agency in Luxembourg. We combine research, creativity and technology to design innovative services for your users.


Service design consultancy

We help you use your resources wisely by investing time and energy in innovation that fulfils your client's changing needs.

Event design

We bring a new group dynamic to the traditional event by engaging your audience with interactive and participatory workshops.

Join the Design community!

We bring people together from a wide variety of industries to discuss practices and experiences of human-centred design. Join us!

Our clients

How we work


User-focused Research

Qualitative, ethnographic research which helps to understand users' behaviour

Tools: in-depth interviews, secondary research, surveys, co-design sessions, etc

Complementary to market research


Co-creation and Prototype

2-4h creative sessions with users ending up with collecting novel ideas for service experience

Building fast and low-fi prototypes visualising new ideas and quick tests to collect feedback


Testing and Validation

Testing your service with the users (and future customers) allows us to track their pain points

Testing prototypes (low-fi to hi-fi)

5-10 tested persons

The Team

Magdalena Jakubowska

Manager, Design Thinking Facilitator

Piotr Gaweł

Service Designer

Stéphanie De Geeter

Creative Project Co-ordinator
48 Avenue de la Liberté, L-1930 Luxembourg
+352 691 307 400