Ready to understand your customers?
Our services
Service design consultancy
We help you use your resources wisely by investing time and energy in innovation that fulfils your client’s changing needs.
Participatory event design
We bring a new group dynamic to the traditional event by engaging your audience with interactive and participatory workshops.
Trainings
We train your team to strengthen the in-house capability to innovate and provide value for customers and the business. Learn to do what we do!
Team-buildings
Strengthen team cohesion and innovation through team-building workshops crafted with Design Thinking tools.
How we work
Learn
User-focused Research
Qualitative, ethnographic research which helps to understand users’ behaviour
Tools: in-depth interviews, secondary research, surveys, co-design sessions, etc.
Complementary to market research
Build
Co-creation and Prototype
2-4h creative sessions with users ending up with collecting novel ideas for service experience
Building fast and low-fi prototypes visualising new ideas and quick tests to collect feedback
Test
Testing and Validation
Testing your service with the users (and future customers) allows us to track their pain points
Testing prototypes (low-fi to hi-fi)
5-10 tested persons
Our clients
The team
Emanuele Prestifilippo
Manager, Design Thinking Facilitator
Stéphanie De Geeter
Creative Project Co-ordinator
Piotr Gaweł
Service Designer
Join the Design community!
We bring people together from a wide variety of industries to discuss practices and experiences of human-centred design.