Art Square Lab is the first service design agency in Luxembourg.

Our clients

How we work



User-focused Research 


Qualitative, ethnographic research which helps to understand users' behaviour 

Tools: in-depth interviews, secondary research, surveys, co-design sessions, etc

Complementary to market research 





Co-creation and Prototype



2-4h creative sessions with users ending up with collecting novel ideas for service experience 

Building fast and low-fi prototypes visualising new ideas and quick tests to collect feedback



Testing and Validation 



Testing your service with the users (and future customers) allows us to track their pain points

Testing prototypes (low-fi to hi-fi)

5-10 tested persons




Latest news

Still some places left for Design Jam in Mudam!

  2 High-energy days during which diverse people get together to experiment, develop new user experiences and prototype them, all inspired by a common theme. Explore "Design thinking" process offered…

Service Experience Camp #sxc18

Last weekend we took part in Service Experience Camp in Berlin. This year title "Crafting delight, Delivering value" gathered together more than 250 service designers and UX designers to discuss…

We will be guests of Startup Grind on 20th November

On 20th November we will be guests of Fireside Chat of Steve Glange from Startup Grind. Madgalena and Piotr will share how being connected to artists and designers let them…

Who we are

Piotr Gaweł

Service Designer

Magdalena Jakubowska

Manager, Design Thinking Facilitator

Veronika Ondrikova

Service Designer, User-Centred Researcher
48 Avenue de la Liberté, L-1930 Luxembourg
+352 691 307 400