SERVICE DESIGN CONSULTANCY

We help you use your resources wisely by investing time and energy in innovation that fulfils your clients’ changing needs. By doing this, you’ll keep your business relevant and trustworthy.

USER RESEARCH

TOOLS: In-depth ethnographic interviews, Secondary research, Surveys, Personas and Journey mapping

We aim to understand people, your clients and the context they live in by conducting deep ethnographic research. We then turn the data into real insights which we use to fix inefficiencies, innovate or create new value.

CREATION - IDEATION

TOOLS: Open Space, World cafe, Brainstorming, Rapid prototyping, Brainstorming cards, Idea generation

We invite you and the people you design for to join a common ideation and co-creation session. Using creative tools and facilitation, you will not only listen to the opinions of your users but also understand their perspective and capture insights for new products and services.

PROTOTYPING and TESTING

TOOLS: Pen&Paper, Sketching, Lego, Role play, Wireframing in Marvel App, Sketch

Together we build a prototype of your service and test it with your customer/ future customer. We help you validate your ideas early in the process by building a low-fidelity prototype and letting users interact with it. Together we observe how people will deal with your idea: why is it relevant for them?

METHODOLOGY

We use Design Thinking methodology to create positive customer experiences. Exploring the Problem space is an important first step of the design process, that allows us to discover and focus on the specific user needs. Only when the design challenge is defined, we start searching for the right solutions to our wicked problem.